AC WORKS 365 MEMBERSHIP AGREEMENT

365 Essential and 365 Elite membership plans. 

The benefits that apply to a member are determined by the plan selected at enrollment and the HVAC system or systems enrolled at the covered residence.

NEED SERVICE?

Essential: 817-341-2576 | Elite: 817-752-3650

1. Membership status, renewal, and payment

Membership benefits remain active until cancellation is requested and processed, provided the account remains in good standing. AC Works 365 will charge the payment method selected by the member for ongoing recurring membership payments.

Monthly billing is a payment option for an annual membership commitment. If a member cancels a monthly-billed membership before the annual commitment is satisfied, any remaining membership balance is due within 30 days. Membership sales are final. If a payment is declined or remains unpaid, benefits may be suspended until the account is brought current.

2. Plan-specific membership benefits

Only the benefits listed for the member's enrolled plan apply. Benefits are not interchangeable between plans.

365 Essential

 Two annual performance tune-ups per covered HVAC system: one preseason heating visit and one preseason cooling visit.

 24-hour member service guarantee.

 10% off service repairs. Applies to AC Works 365 service repairs. There is no maximum discount.

 5% off complete HVAC system replacement. There is no maximum discount.

 $59 diagnostic fee. Active Essential members receive a reduced diagnostic fee of $59 per service call; the regular diagnostic fee is $119.

 No overtime fees – ever. No overtime or after-hours surcharge applies, including evenings, weekends, and holidays.

365 Elite

 Two annual performance tune-ups per covered HVAC system: one preseason heating visit and one preseason cooling visit.

 24-hour member service guarantee.

 15% off repairs and services. Applies to all AC Works 365 repairs and services, including duct cleaning and indoor air quality equipment. There is no maximum discount.

 5% off complete HVAC system replacement. There is no maximum discount.

 $0 diagnostic fee. The diagnostic fee is waived for active Elite members, whether or not a repair is approved.

 No overtime fees – ever. No overtime or after-hours surcharge applies, including evenings, weekends, and holidays.

 Lifetime membership inflation protection. The Elite membership rate is locked while enrollment remains continuous and the account remains in good standing.

 One annual primary HVAC drain-line clearing per covered HVAC system.

 Special repair financing offers, seasonal member-only promotions, and access to the dedicated Elite Member Line. Financing is subject to credit approval and provider terms; promotion terms control.

3. Member service guarantee

For an active Essential or Elite member's service request, AC Works 365 guarantees that a technician will arrive at the covered residence within 24 hours of the request.

4. Discounts and service-call benefits

Plan discounts apply only to qualifying work performed by AC Works 365. Discounts cannot be combined with other coupons, offers, or discounts unless AC Works 365 states otherwise. The applicable diagnostic fee is determined by the member's enrolled plan and is charged per service call.

5. Annual performance tune-ups

Both membership plans include two annual performance tune-ups for each covered HVAC system: one preseason heating visit and one preseason cooling visit. Members do not need to initiate scheduling; AC Works 365 will contact the member to arrange the visits.

 Heating visit highlights include gas-leak and gas-valve inspection; ignition and safety-control testing; burner, heat exchanger, blower and motor inspection/service; flue and electrical checks; and review of ductwork, returns, airflow, dampers, contactors, and capacitors.

 Cooling visit highlights include cleaning the outdoor coils; inspecting the drain pan; flushing drain lines; checking the blower, fan, compressor, and refrigerant charge; and reviewing ductwork, returns, airflow, dampers, electrical connections, contactors, and capacitors.

6. Elite annual primary HVAC drain-line clearing

Once each membership year, for each HVAC system covered by an active Elite membership, AC Works 365 will clear the primary HVAC drain line. The technician will access the line beneath the sink and at the HVAC system, use pressurized nitrogen to remove debris that could cause a clog, reconnect the line, and check for leaks. This is an Elite-only benefit and is not included with Essential membership.

7. Elite lifetime membership inflation protection

An Elite member’s membership rate is locked for as long as the Elite membership remains continuously enrolled and in good standing. If the Elite membership is canceled, changed to Essential, or lapses, this protection ends. Any later Elite enrollment is subject to the terms and rate then in effect. Essential membership does not include rate protection.

8. Covered systems and residence

Membership benefits apply to the HVAC system or systems enrolled at the covered residence. Each additional complete HVAC system at the same covered property must be enrolled as an additional covered system. Tune-ups are provided per covered system, and Elite annual drain-line clearing is

provided per Elite-covered system.

9. Relocation and transfer

The original member may transfer the membership to a new residence by notifying AC Works 365.

Service at the new residence is subject to AC Works 365’s service area and enrollment of the applicable HVAC systems. The membership does not transfer to the buyer or another owner of the former residence.

10. Scheduling and communications

The member authorizes AC Works 365 to use the contact information on the account to schedule included services and communicate about membership administration. Elite members may also receive member- only promotions. Members should promptly update changes to their phone number, email address,

service address, or payment method.

11. Service provider

Membership services and benefits must be provided by AC Works 365 technicians or providers authorized by AC Works 365. Work performed by another company is not eligible for reimbursement, credit, or membership discounts from AC Works 365.

12. Cancellation and plan changes

A member may request cancellation or a plan change by contacting AC Works 365. The cancellation or change becomes effective when processed. Cancellation or lapse ends all membership benefits. A change from Elite to Essential ends Elite-only benefits, including lifetime membership inflation protection.

Any outstanding balance remains due.

Questions or service requests

Essential and Main Line: 817-341-2576

Dedicated Elite Member Line: 817-752-3650

Acknowledgment

By maintaining enrollment in 365 Essential or 365 Elite, the member acknowledges these terms and authorizes recurring charges according to the selected billing frequency.